sandsiv+ is a leading Voice of the Customer (VoC) and Voice of the Employee (VoE) platform, built in Switzerland and used by companies worldwide. The solution combines feedback collection, text analytics, sentiment analysis, and predictive insights in a single centralised platform.
Understanding customer voices
sandsiv+ enables organisations to collect, analyse, and act on customer feedback across every channel:
- Omnichannel collection: Surveys, social media, reviews, IVR, WhatsApp, and more, all in one platform.
- AI-powered analytics: Text analytics, topic detection, and sentiment analysis for deep insight into customer opinion.
- Predictive analytics: Identify trends early and act proactively.
- VoE integration: Manage employee and customer feedback in a single unified platform.
sandsiv+ on-premise, powered by onprem.ai
For organisations in regulated industries or with strict data protection requirements, sandsiv+ combined with onprem.ai enables the AI analytics components to run entirely on your own infrastructure. Language models for text analysis and sentiment detection run locally, and customer data never leaves your data centre.
Integration is handled via the OpenAI-compatible onprem.ai API, so existing sandsiv+ workflows continue without modification.